February 23, 2015
Jennifer Brown Consulting is a global network of leading diversity and inclusion experts. Every quarter we present a Q&A profile of one of our team members living the mission of Welcomed, Valued, Respected, and Heard℠.
With more than 30 years of corporate and consulting experience, Claire Tse is a senior consultant who is an expert at identifying strategies to work through generational, racial, and gender biases so individuals can collaboratively develop both tactical and strategic successes.
What resonates in the JBC mission of Welcomed, Valued, Respected, and Heard℠ to you as a corporate D&I consultant? What shifts are needed to move from corporate “fit” towards an [...]
February 11, 2015
Many of us grew up believing business and organizational answers live in those people with the most seniority and the most tenure (i.e., knowledge is—or was—power). In today’s dynamic landscape, where hierarchies are being flattened and influence is being democratized, the definition of knowledge, credibility, and success is being re-defined, re-built, and re-located, nearly every day.
As the emerging diversity of leadership ideals continues to change the business world, powered especially by a question-asking Millennial generation, leaders are looking for tactics to not only engage employees, but also retain talent. One of the immediate actions leaders can take is to recast their [...]
January 15, 2015
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Hollywood awards shows aren’t necessarily where we hear frank conversations about acceptance and authenticity, but Sunday’s 72nd Golden Globes refreshingly highlighted some of today’s most important civil rights issues. Feminism, discrimination, racism, and terrorism were acknowledged not only by popular hosts Tina Fey and Amy Poehler, but also in compelling, passionate speeches from almost all the award recipients.
For me, the most moving moment was when Transparent creator Jill Soloway dedicated her show’s award for Best Musical or Comedy TV Series to the memory of transgender teenag [...]
January 8, 2015
This is the third post in the JBC Generational Business IssuesSM blog series.
In his book, Tribes, author Seth Godin refers to the “tribe inside” when discussing how companies will discover future leaders, build trust, and empower workplace communities that form strong bonds around shared identities and interests.
Godin contends that the workplace is being redefined from the bottom up: leaders emerge from increasingly unlikely places based on new criteria, such as influence and resonance with audiences. Groups form more organically versus along the lines of traditional org charts.
Sometimes common ground and shared identity and experience are so powerful and distinct, as is the c [...]
December 16, 2014
This is the second post in the JBC Generational Business IssuesSM blog series.
Defining generations in the workplace is sometimes easier said than done, especially now that five generations are coming together in the American workforce. Many of us are aware of where we fit in the continuum, and our generation’s shared reference points in society, politics, and media—from Michael Jackson to 9/11.
Yet as we dive into the demographics of generations and what differentiates each group, we must also examine what we call the “diversity within the diversity.” Generational differences within single communities and the intergenerational dynamics therein, if not managed proactively with [...]
December 2, 2014
This is the first post in the JBC Generational Business IssuesSM blog series.
Each year turkey and pumpkin pie come together at a Thanksgiving table, and so do the different generations of family and friends. If you’re like the team at Jennifer Brown Consulting, we love observing various types of generational conversation: incessant texting, long-remembered stories, and even shared pop culture jokes from decades past.
But as much as we think of the holidays as times for the mixing of generations, do you know that, for the first time in history, five generations are employed in the American workforce?
Generations are groupings of peers born in a distinctive span of consecutive yea [...]
November 26, 2014
Leveraging Diversity & Inclusion in Building High Performing Global Teams
Dynamically Balancing Relationships and Performance with Julnar
Here's what happens over time when there is a constant and singular focus on task and performance, but little to no focus on relationships, people react negatively. They may perform average or even well for a period of time but in the long term they will not stay engaged and inevitably this will become a problem. What team members tend to do when they are not engaged is one or more of the following; they get out, team members will leave to another department, another role, or even leave the organization entirely. They get by, team m [...]
November 19, 2014
Video Series: Leveraging Diversity & Inclusion in Building High Performing Teams
Dynamically Balancing Relationships and Performance with Miguel
The effectiveness of a team is usually assessed based upon the achievement of its outcomes. It is important to ensure that we and everyone we are responsible for understands and is able to meet the set tasks and performance goals, however, we believe the team effectiveness must also include how team members build, support and maintain effective relationships with one another. On diverse teams valuing and including both similarities and differences in the building of these relationships is also a critical component to this team's effecti [...]
November 13, 2014
When Apple CEO Tim Cook came out publicly last month, it set an unprecedented tone for last week’s annual Out & Equal Workplace Summit in San Francisco. As an attendee, I half expected Cook to make an appearance, seeing as the summit was in his backyard. Despite his absence, the summit celebrated the historic LGBT rights seized in the last decade and acknowledged that senior leadership in American business is taking notice of this moment and wants to be on the right side of history.
As I attended this summit, it felt like we are doing some collective hand-wringing. Have we done enough for the next generation of advocacy? Is there enough momentum? My favorite quote from Martin Luther K [...]
November 12, 2014
Video Series: Leveraging Diversity & Inclusion in Building High
Performing Global Teams
Dynamically Balancing Relationships with Miguel and Julnar
The effectiveness of a team is usually assessed based upon the achievement of its outcomes. It is important to ensure that we and everyone we are responsible for understands and is able to meet the set tasks and performance goals, however, we believe the team effectiveness must also include how team members build, support and maintain effective relationships with one another. On diverse teams valuing and including both similarities and differences in the building of these relationships is also a critical component to this team's e [...]
November 5, 2014
Video Series: Leveraging Diversity & Inclusion in Building High Performing Global Teams
Managing Diversity for the Sake of Performance with Gloria
We place a high value on diversity in the work place, but it might surprise you that the research has found that many diverse teams do not outperform those that are described as homogeneous. What we mean by homogeneous is any group that is made up a very similar people. In fact, diverse teams can under perform as compared to homogeneous teams. So just having diversity as the only goal, is far from the whole story. The differentiators is how diverse teams are managed . What the data has shown, is that when managed well, div [...]
October 31, 2014
Years of speculation and suspense ended yesterday when Apple CEO Tim Cook publicly came out in an eloquent essay published in Bloomberg Businessweek. For an admittedly private individual at one the world’s top corporations to take this stand—becoming the first openly gay CEO in U.S. business history—marks a pivotal shift in the visibility of lesbian, gay, bisexual, and transgender (LGBT) people on a global scale.
Yet much has already been made about Mr. Cook’s intentions after this announcement, despite his own statement: “I will personally continue to advocate for equality for all people until my toes point up.”
Mr. Cook has stepped up to be a diversity ambassador at a time [...]
October 29, 2014
Video Series: Taking Ownership for Diversity and Inclusion
Action Planning with Miguel
Okay so this all sounds good, but folks, learning comes from doing. Think of a time when you wish you could go back in time and do something differently, or consider a relationship that could be enhanced if you apply some these inclusive behaviors. In either of these scenarios, consider what could you do more of, what could you do less of, what would you do to build and foster effective and inclusive relationships with your colleagues, customers and partners. When you create your plan find three people with whom you will share your plan and who will give you honest feedback regarding [...]
October 22, 2014
Video Series: Taking Ownership for Diversity and Inclusion
Inclusive Behaviors with Gloria
When we ask individuals what behaviors fostered being included in their workplace, they described feeling Respected, Valued, Welcomed and Heard. SM We call these the cornerstones of inclusion. Let's explore specific behaviors that can demonstrate each of these four cornerstones.
What behaviors demonstrate respect? Respect can be demonstrated when you show comfort in discussing differences like race and ethnicity, language or accents, or even work style preferences. When you talk regularly about mistakes as learning opportunities and when you provide feedback, particularly to people [...]
October 15, 2014
Video Series: Taking Ownership for Diversity & Inclusion
Intent to Impact with Brian
Many times we may think—or hope—we are operating at a particular stage on a Diversity and Inclusion journey, but do others experience it that way? This question highlights what is often a challenge—what we say or what we do might not come across the way we want it to. For example, a person might communicate something with an intended meaning and what their listener hears is a different message altogether.
Sometimes our Intent is aligned with our Impact and sometimes it is not. Our behaviors—what others see and hear—is the way people experience our intent.
Have you ever bee [...]
October 10, 2014
In an era of “lean in” policies, when Silicon Valley must be pushed to release disappointing diversity and demographic statistics , yesterday’s dramatic fail from leading men at the Grace Hopper Celebration of Women in Computing (GHC) , including Microsoft CEO Satya Nadella’s “inarticulate” response on the topic of women asking for raises, showcased how far the technology sector must change their message—and their values—on gender equality and diversity.
During Nadella’s hour and a half keynote on Thursday, he fielded a question asking how women could ask for a raise, and said the following to nearly 8,000 attendees gathered to hear him speak:
“It’s not really abo [...]
October 1, 2014
Video Series: Taking Ownership for Diversity and Inclusion
Assessing Progress with Julnar & Miguel
A handy way of assessing our progress is to use a model that describes the path of diversity and inclusion in five stages. Let’s review those stages:
This first one is called Exclusion – this stage of the journey is one where people are not are not acknowledged for having value, feel unwelcomed and disrespected and most likely experience fatigue as having to “work to work”. This is not a stage where we want people to be or stay so let’s keep moving.
The next stage is called Tolerance. In this kind of environment, people are accepted but only when they conform to t [...]
September 18, 2014
Video Series: Taking Ownership of Diversity & Inclusion
Description of Inclusion with Jennifer
Diversity describes an environment in which a person regularly feels respected, valued, welcomed and heard, meaning each person's resources are recognized and routinely utilized in service of the organizations goals. People are not valued in spite of their differences but are included as part of the team because their differences and outlook, perspective and background are seen as adding value. Everyone is fully able to contribute. When we create inclusive environments that fully leverage similarities and differences, we will positively impact our organizations workforce, wo [...]
September 16, 2014
On November 3 -6, Jennifer Brown will be participating in Out & Equal's Workplace Summit in San Francisco, California. Jennifer will not only be attending the summit, but has accepted to be a presenter for three different sessions throughout the summit. During each of these sessions Jennifer will be presenting her knowledge and expertise with issues regarding diversity and inclusion and will be working beside some of the most recognized experts in the field. Below is a short summary of each event that Jennifer will be presenting throughout the summit:
Synergy of Equality: Taking Your ERGs to the Next Level
During this session, Jennifer will be presenting with experts of dive [...]
September 10, 2014
Video Series: Understanding and Connecting to Diversity and Inclusion
The Business Case with Miguel
Whether you are responsible for an entire team or are looking to create better working relationships, understanding your role in achieving this balance is critical.
What would transformative performance look like in action? Everyone is fully engaged, able to participate and freely contribute while still being their whole selves. When disagreements or mistakes occur, they become opportunities for innovation.
When organizations experience this transformative performance, we find it positively impacts three key areas:
The Workforce – you’re able to attract and retain di [...]