Tim Wikstrom specializes in transforming companies’ perspectives on and interactions with their customers. In turn, he’s watched countless clients increase the key metrics that revolve around customer satisfaction: higher sales, better relationship management, and increased revenues. With over 10 years of consulting and training expertise, Mr. Wikstrom’s work and approach reflect both long-standing best practices and leading-edge training methodologies.
His expertise in the myriad issues that surround company-customer relationships stems from many years of hands-on experience in a variety of industries including telecommunications, hospitality, and pharmaceuticals.
After his long tenure in management, Mr. Wikstrom recognized a cross-vertical gap between company initiatives and customer relationships. Today, he focuses on teaching and training employees to better craft messages that are poignant and relevant for customers and determining the best vehicle by which to deliver them.
A member of the first design team for the Network and Affinity Groups Leadership Congress, he’s known as a pioneer in his field, working regularly with ERG group leaders and sponsors to maximize their business potential.
Tim was educated at the University of Kansas. He is now based in the midwest and travels extensively, both domestically and internationally.